At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.
Akkodis is seeking a Service Desk Technician for a contract role with a client located in Camarillo, CA
Pay Rate: $22/hr.-$24/hr.
Location: Camarillo, CA
Required Skills:
- Experienced knowledge of computers (PCs, laptops) and peripherals.
- Exceptional customer service oriented with the intent of doing things right the first time.
- Good understanding of IT technology and concepts.
- Experience providing IT Support remotely (for requests and issues) and over the phone
Project Scope/Details/Responsibilities:
Primary focus will be responsible for imaging new/repurposed laptops, working with end-users to resolve common computer/software issues, ensuring conference rooms are functional, and tracking assets.
Description:
Reporting to the Director of IT Infrastructure and working under the general supervision of existing ServiceDesk staff, this person’s primary focus will be responsible for imaging new/repurposed laptops, working with end-users to resolve common computer/software issues, ensuring conference rooms are functional, and tracking assets. Travel to offsite events may be required.
Major Functions and Accountabilities:
- Performs the installation, configuration, and ongoing usability of workstation computers, peripheral equipment, and software within established standards and guidelines.
- Works with vendor support contacts to resolve any workstation repairs necessary.
- Ensure workstation computers interconnect seamlessly to diverse systems including file servers, email servers, application servers, and administrative systems.
- Performs upgrades on workstations and software to ensure longevity.
- Be a technical resource when answering the IT Service Desk phone queue.
- Work with conference room attendees that may need help with technology, cameras, and audio.
- Computer imaging using software that includes MDT (Microsoft Deployment Toolkit), Azure Intune (AutoPilot), and software deployment tools.
- Ensure onsite\offsite conferences and community events have IT Support.
- Working with inventorying tools for both in and outbound IT assets.
- Experienced in troubleshooting and resolving IT Support tickets.
- Assist in ordering computer/IT supplies.
- Perform other duties as requested by Management.
Job-Related Qualifications:
- Experienced knowledge of computers (PCs, laptops) and peripherals.
- Exceptional customer service oriented with the intent of doing things right the first time.
- Good understanding of IT technology and concepts.
- Experience providing IT Support remotely (for requests and issues) and over the phone.
- Strong verbal and written communication skills.
- Ability to work independently as well as an ability to work well with others in a team environment.
- Strong time management skills
- Ability to learn and adjust to changes in technology.
- Team-oriented, organized, and pays attention to details.
- Demonstrated ability to effectively troubleshoot and resolve technology related issues.
Education and Experience
- Minimum of 2 years’ experience working in an IT Support role.
- Minimum of 2 years’ experience working with Microsoft Office and Windows operating system.
If you are interested in this Service Desk Technician(Remote) then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Priyanka Khurana at Priyanka.khurana@akkodisgroup.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
